Refund Policy

At SKILL11, we strive to provide a seamless and enjoyable fantasy cricket experience for all our users. We understand that there may be situations where refunds are necessary. This Refund Policy outlines the conditions under which refunds will be considered and processed. Please read this policy carefully before participating in any paid contests or making any deposits on SKILL11.

1. General Refund Policy

SKILL11 operates with a strict no-refund policy for entry fees paid to participate in any fantasy cricket contest. Once an entry fee is paid, it is considered final, and no refunds will be provided except in specific circumstances as mentioned below.

2. Exceptions to the No-Refund Policy

While entry fees are non-refundable, there are certain situations where a refund may be issued:

• Contest Cancellation: If a contest is canceled due to technical reasons, server issues, or any other unforeseen circumstance caused by SKILL11, the entry fee paid by users will be refunded to their SKILL11 wallet. The refunded amount can be used to participate in future contests on the platform.
• Multiple Payments: In case of a duplicate payment or an accidental multiple payment for the same contest, SKILL11 will refund the excess amount paid back to the user’s wallet or original payment method after verifying the transaction.
• Technical Issues During Contest Entry: If a user faces a technical issue that prevents them from successfully joining a contest (such as payment failure or incomplete contest entry) and the amount is deducted from their account, the entry fee will be refunded to the user’s wallet after verification.

3. Refund Process

In the rare event that a refund is eligible, the following process will be followed:

• Users must submit a refund request by contacting SKILL11's support team at support@skill11games.com / 9667976682, providing relevant details such as contest ID, transaction details, and reason for the refund request.
• SKILL11 will investigate the request and verify the user's claim within a reasonable timeframe. Users may be required to provide additional information or documentation to support their refund request.
• Upon successful verification, SKILL11 will issue the refund. Refunds are typically processed within 5-7 business days, and the refunded amount will either be credited to the user’s SKILL11 wallet or returned to the original payment method, depending on the nature of the refund.

4. Refund Eligibility Conditions

Refunds will only be considered under the following conditions:

• The refund request is made within 24 hours of the transaction or contest entry.
• The contest has been canceled or is not yet completed.
• The issue arises from a technical fault on SKILL11’s end or payment processing error.
• Refunds will not be issued for cases where a user changes their mind about participating in a contest after payment, or due to dissatisfaction with contest outcomes.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• User Misconduct: If a user violates the terms and conditions, engages in fraudulent activities, or manipulates the platform, they will not be eligible for any refunds.
• Contest Outcomes: Refunds will not be issued based on the performance of the user’s selected team or dissatisfaction with contest results. All fantasy contests are based on skill and the outcome of live cricket matches, and as such, are final once declared.
• User Error: Refunds will not be issued for mistakes made by users, such as selecting the wrong contest or entering incorrect information during the registration or payment process.

6. Wallet Funds

Any amount deposited into the SKILL11 wallet is non-refundable and cannot be withdrawn. Wallet funds can only be used for participation in fantasy contests on SKILL11. In the case of canceled contests or duplicate payments, any refunds issued will be credited to the SKILL11 wallet.

7. Withdrawal of Winnings

While refunds on entry fees are generally not allowed, users can withdraw their winnings from SKILL11 subject to verification of identity and compliance with our withdrawal policies. Any taxes or charges applicable on winnings will be deducted as per Indian tax laws before the amount is transferred to the user’s bank account or payment method.

8. Contact Us

If you have any questions or need assistance regarding our Refund Policy, feel free to contact our support team at support@skill11games.com/9667976682. We are committed to resolving any issues promptly and ensuring that your experience on SKILL11 remains smooth and enjoyable.

9. Changes to This Refund Policy

SKILL11 reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to users through the platform, and continued use of SKILL11 after such changes implies acceptance of the updated Refund Policy.

Thank you for being a part of SKILL11. We hope you enjoy your experience on our platform and understand that we are here to support you with any issues that may arise.